RETURNS & EXCHANGES

RETURNS/ DEFECTIVE AND INCORRECT ITEM

We apologise in a rare event of sending you a defective* or incorrect item. Please email us at ashley@ashleysummer.co with your order number, and a photograph of the defect or incorrect item. Postage will be reimbursed for all items deemed defective or incorrect. All items mailed back must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or refund will be issued.

*Minor variations in measurement (within 0.8 inches) is not considered a defect. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.

EXCHANGES

If the size is not right, we would gladly exchange your purchase for a different size or style. Please contact us at ashley@ashleysummer.co with your order number within 5 days of receiving your parcel to make an exchange. Requests for exchanges will be declined after this period.

All items mailed back must be unworn, unwashed, unaltered, and with its tags intact. We will not accept exchange of items that have been worn, washed or damaged. All postal fees, custom duties and taxes will be borne by the customer.

Your parcel will be sent to you through courier with a fee of $4 for Singapore Orders. For International Orders, postage will vary according to your location. In order to protect the personal hygiene of all our customers, bottoms cannot be exchanged.

Please note that we do not accept exchanges on sale items.

Please note that we do not allow refunds.